What’s In Store For You?
Life at Shoppers Home Health Care®

Shoppers Home Health Care® (owned and operated by Shoppers Drug Mart) is engaged in the sale and service of assisted-living devices, medical equipment, home-care products and durable mobility equipment to institutional and retail customers.  As Canada’s largest retailer of home health care products and services, the Shoppers Home Health Care national team consists of over 1100 employees, at 63 locations, proudly providing quality service delivery to our clients.
A Sample of our positions that will offer a sense of accomplishment and tremendous personal rewards are listed below

Store Manager
Through the management of human resources, operations, customer service, marketing and merchandising initiatives, as well as finance, you will strive to achieve projected profitability goals as outlined in the annual plan. This position calls for successful management experience, ideally gained in a health care or retail setting, enhanced by a relevant degree/diploma and proven commitment to providing superior customer service beyond expectation.

Assistant Manager
Your primary goal will be to assist the Store Manager in achieving all financial and business objectives. You will oversee operations, customer service, human resources, marketing and merchandising. Your two years of leadership experience are complemented by strong supervisory skills and a business related degree/diploma. Superior customer service, interpersonal and sales skills are essential.

CCAC Coordinator
This role will see you receive Community Care Access Centre (CCAC) requests by phone or fax and coordinate drivers and deliveries. Along with a professional telephone manner, you demonstrate good time management skills, are computer literate, and are highly organized and customer service oriented. You must be able to comfortably lift 50 lbs. Familiarity with CCAC business and medical equipment and supplies would be an asset.

Custom Seating Technician
Applying your knowledge of the characteristics of various foams, plastic moulding, fabric, metal and wood, you will plan, quote and fabricate custom seating products. Your relevant diploma is enhanced by successful experience and a strong working knowledge of shop equipment including band saws, table saws and shapers. You must be capable of comfortably lifting 50 lbs, demonstrate a basic understanding of human anatomy and terminology, and work effectively in a clinical environment with physically and emotionally challenged clients. A valid driver’s license and good driving record are also required.

Customer Service Representative
A healthcare professional responsible for answering customer inquiries, resolving customer complaints and receiving orders, your primary goal will be to provide excellence in customer service and demonstrate the highest level of professionalism in every consumer transaction. Along with proven customer service skills, you demonstrate superior interpersonal and communication abilities and are both punctual and reliable. Problem-solving skills are also required,  retail and health industry experience would be ideal.

Delivery Driver
Planning your route to maximize efficiency, you will deliver orders to customers and ensure proper paperwork is completed. To succeed in this role, you must have a valid driver’s license, good driving record and friendly manner when interacting with customers. You must be able to comfortably lift 50 lbs and it is integral that you are punctual and reliable.

EVAL Technician
This position will see you build chairs as per specifications, deliver and set up EVAL equipment, as well as instruct clients in the proper use of products. Not only are you committed to the delivery of superior customer service, but also demonstrate a strong mechanical, electrical and electronics aptitude, and some knowledge of EVAL products and human anatomy. A valid driver’s license and good driving record are essential. A relevant diploma would be ideal.

Sales Representative
In this key role, you will promote the sale and/or rental of medical equipment and services to health care professionals, institutions and individuals by providing information, advice, counsel, and instruction on company products and services. In addition to a degree or diploma, you possess sound judgment and proven consultative skills. Your knowledge of products and services is thorough, and is enhanced by familiarity with various disabilities and their impact on limiting function. You have a talent for delivering presentations, and possess excellent communication and interpersonal skills. You must be able to comfortably lift 50 lbs.

Service Coordinator
This position will see you schedule all service calls, liaise with customers, staff and Sales Consultants, coordinate installations, handle purchasing and inventory control, prepare customer quotes and invoices, act as a resource for Service Technicians, and perform service calls when required. In addition to a related diploma, you possess some service experience and demonstrate excellent communication, time management and customer service skills. Computer literacy would be ideal.

Service Technician
You will assume responsibility for repairing manual wheelchairs and basic elevation products, installing products in homes, instructing clients in the proper use of products, and providing basic assessments and quotes on repairs. Other responsibilities include repairing high-end mobility devises (dynamic tilt and recline products), programming and setting up complex power equipment, and customizing mechanical and electrical equipment.

To achieve success in this position, you must be bondable, available for 24-hour on-call services, and hold a valid driver’s license. Superior customer service skills are essential, as is a strong mechanical aptitude and ability to comfortably lift 50 lbs. Your Service Technician level is dependent on your experience and proven abilities.

Store Administrator
You will manage all accounting and financial reporting activities for the store including accounts payable, accounts receivable and sales reporting. Your relevant degree/diploma is accompanied by superior finance accounting skills and proficiency with Microsoft Office.

A career with Shoppers Home Health Care® will provide you with a competitive salary and benefits package, tremendous opportunities for continuing education, and the chance to develop your career in the way that suits you best. Find out more about what we have in store for you.

To view our current opportunities please click here https://prod.fadvhms.com/shoppers/JobBoard/ListJobs.aspx?_PXSDP=*E322F4D66E7702FF