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  Refund & Exchange Policy

Refund and Exchange Policy for Shoppers Drug Mart and Shoppers Home Healthcare

At Shoppers Drug Mart we strive to provide 100% customer satisfaction.  Retaining your receipt will allow for a fast and easy return and will ensure that you receive the proper credit for your purchase.

 

With Receipt

Without Receipt

Returns

  • Within 30 days from original date of purchase

  • Refunds will be provided in the same tender that the purchase was paid in:

    • Cash will be refunded in cash.

    • Cheques if cleared after 10 days will be refunded in cash.

    • Debit card will be refunded to the original debit card.

    • Credit card will be refunded to the original credit card.

    • Gift Cards will be returned on a gift card.

  • Have your Shoppers Optimum Card™ readily available if the Card was used in original purchase.

  • Customer will be required to fill out a Refund Voucher to verify the return was completed.

  • Shoppers Home Healthcare Stores may issue a cheque for refunds over $100.

The personal information provided on a Refund Voucher is required in order to process the refund and is used for the following purposes:

    • For auditing purposes; and

    • To ensure customer satisfaction

A Shoppers Drug Mart representative may contact you to confirm your customer service expectations were met.

• Returns not accompanied by a receipt will be processed at our discretion at the last lowest sale price for store credit.

• For Shoppers Home Health Care Stores, in some cases the customer will be charged 20% re-stocking fee

Exchanges

  • Within 30 days from original date of purchase.

  • Exchanges will be offered for the same product or a product of equal value.

  • Exchanges will be offered for the same product or a product of equal value at the store’s discretion.  A new receipt for the exchanged product will not be issued. 

Return Exclusions
  • Lottery
  • Prescriptions
  • Products with codeine
  • Earrings
  • Pillows (non Life Brand)
  • Electronic Gift Cards
  • Phone cards
  • Breast Pumps
  • Ticket Ops (where applicable)
  • Custom orders
  • Mattresses
  • Cushions
  • NOTE:  Other Exclusions may apply

Return Exclusions with limited exceptions

  • Electronics

    • Returns will only be given if original product is returned in the original sealed box in saleable condition with a receipt and within the 30 day return period from original date of purchase

    • In some instances you may be required to deal directly with the manufacturer.

  • DVDs, VHS movies, video games, CD’s and software.

    • Returns will ONLY be offered if the product is in it’s original packaging, unopened, in saleable condition, with receipt and within the 30 day return period from original date of purchase.

    • Exchanges will ONLY be offered if the original is defective, after opening, with receipt and within the 30 day return period from original date of purchase.

  • Needles

    • A refund will be offered only on unopened original package, with a receipt and within the 30 day return period from original date of purchase

 Important Notes:

  • Shoppers Drug Mart reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
  • Shoppers Drug Mart reserves the right to request valid identification prior to accepting merchandise for a return.
  • Life Brand® and Quo® Cosmetic products:
    • Full money-back guarantee, with receipt or proof of purchase, within 30 days of original date of purchase.
  • Any Gift with Purchase or Promotional give away that was issued in original purchase, should accompany the return.
  • Some restrictions apply see stores for details.


SHOPPERS OPTIMUM™

  • Shoppers Optimum Bonus Points™ that were awarded in the original purchase will be adjusted at a later date.
  • Shoppers Optimum Points™ will be deducted automatically from the Shoppers Optimum™ Member's card number that was used for the original purchase (whether or not the Shoppers Optimum™ Card is presented at the time of return and/or exchange). Upon the return and/or exchange of purchases earned through the redemption of Shoppers Optimum Points™, all redeemed Shoppers Optimum Points™ will be forfeited. Where a return and/or refund transaction is conducted through a program partner, the Shoppers Optimum™ Member's points balance will be reduced by the equivalent amount of points issued on the original transaction.


PAY WITH POINTS™

  • Shoppers Optimum™ Points used to pay for product will be returned if receipt is presented at time of return and within the 30 day timeframe.


QUESTIONS?

If, at any time, you have questions about returning or exchanging an item purchased at Shoppers Drug Mart
please contact us.

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