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It is Shoppers Drug Mart’s policy not to give,
rent or sell any information that personally identifies
an individual to any organization or entity without
the individual’s consent.
The individuals who are accountable for Shoppers’
compliance with the privacy principles are:
- Chief Privacy Officer - Executive Vice President,
Legal Affairs, General Counsel & Secretary
- Privacy Officer - Legal Council
- Privacy Officer - Director, Consumer Affairs &
Corporate Affairs
In each store the person responsible for that store’s
compliance is:
- Associate/Licensee of that store
Whenever Shoppers collects personal information about
an individual, we will explain how we intend to use
it. We will limit the information we collect to what
we need for identified purposes and we will only use
it for those purposes. We will obtain the individual’s
consent if we wish to use the information for another
purpose.
We will seek and confirm an individual’s consent
to use his/her personal information at the time of collection
of that information. We will endeavour to employ clear,
understandable language when we obtain the individual’s
consent. Consent may be expressed in writing or implied
and in some cases, the individual may provide it verbally,
in writing, electronically or through an authorized
representative. We will imply consent where it is obvious
from the information provided that we will be using
that information for that purpose: for example, if an
individual when presenting a prescription provides the
pharmacy with the information of a health plan insurer,
we may provide personal information to the health plan
insurer in order to process the claim.
The choice to provide us with personal information
is always the individual’s. Upon request, we will
explain the individual’s options of refusing or
withholding consent of the collection, use or release
of his/her personal information, and we will record
and respect the individual’s written choices.
However, an individual’s decision to withhold
particular details may limit the services we are able
to offer.
Our collection of personal information shall be limited
to that which is necessary for the purposes identified.
We will not collect any personal information beyond
that which is necessary.
We will only use personal information for the purposes
that were defined when it was collected. We will seek
the individual’s consent before using the personal
information for purposes beyond the scope of the original
consent. Under no circumstances do we sell consumer
lists or other personal information to third parties.
From time to time, in the process of fulfilling our
obligations and/or conducting our business, we provide
the information to service providers to allow them to
provide specific services to us. All service providers
must undertake that they will keep all personal information
confidential, only use it for the limited purposes of
providing their services to us and return or destroy
all personal information once they have provided the
services.
We will retain the individual’s information only
for the time that it is required for the purposes we
described or as required by law. Once an individual’s
personal information is no longer required, it will
be destroyed or made anonymous.
We will make reasonable efforts to keep an individual’s
information accurate and up-to-date.
We protect all personal information by security safeguards
appropriate to the sensitivity of the information. Our
computer security specialists have built security into
all our computer systems. Access to personal information
is limited to only those employees requiring access
in the performance of their duties, to any person granted
access by the individual through the consent process
and to those otherwise authorized by law. We give service
providers only the information necessary to perform
their services and we require that they do not store,
analyze or use that information for any purposes other
than to carry out those services.
If an individual has any additional questions or concerns
about privacy, we invite them to contact one of the
Privacy Officers who will try to address his/her concerns.
We will give an individual access to the information
we retain about that individual within a reasonable
timeframe, upon written request, satisfactory identification
and proof of entitlement. If the individual finds any
errors in the information retained by us, we urge the
individual to contact us as soon as possible and we
will make the appropriate corrections immediately, based
on receipt of satisfactory evidence.
If for some reason the request cannot be completed,
we will advise the individual in writing of the reason
for refusal. The individual may challenge our decision.
If an individual has been denied access by the Associate/Licensee
of the store then the individual may, in writing, challenge
the decision made by the Associate/Licensee to one of
the Privacy Officers. An individual may challenge a
decision made by one of the Privacy Officers to the
Chief Privacy Officer.
Shoppers Drug Mart invites anyone to contact us with
any questions or concerns that they may have regarding
the privacy of their personal information given to us
or this Privacy Code. We will investigate and respond
to the individual’s concerns about any aspect
of the handling of his/her personal information. In
most cases, an issue can be resolved simply by telling
us about it and discussing it. If the issue is at store
level, please contact the Associate/Licensee of the
business. If after contacting the Associate/Licensee
individuals feel that their concerns have not been addressed
satisfactorily, they may contact one of the Privacy
Officers. If the issue is still not resolved satisfactorily,
the individual may contact the Chief Privacy Officer.
Shoppers Drug Mart agrees to respect and observe the
provisions set forth in the Personal Information Protection
and Electronic Documents Act and other relevant legislation.
Any changes to this Privacy Code and our information
handling practices will be reflected in this privacy
code in a timely manner. We may add, modify or remove
portions of this code when we feel it is appropriate
to do so.
All references in this document to “Shoppers”
or “Shoppers Drug Mart” refer to Shoppers
Drug Mart Inc. and Pharmaprix and the businesses owned
and operated by the licensees of the stores operated
under the Shoppers Drug Mart or Pharmaprix trade marks.
All references to “us”, “we”,
or “our” refer to Shoppers Drug Mart Inc.
and/or its licensees as the context requires.
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