Whoever came up with the idea of giving this out as a gift with purchase is a genius… because I am 100% sold! I never would have bought this on my own. I thought it would make my face feel greasy, even after rinsing. I had never even given it a second thought! It came as a gift with a recent order - and I'll be honest, I almost just shoved it into my cupboard without trying it! But then I thought, "well, I'll give it a shot" and I instantly fell in love!! It feels so wonderful. The texture is so luxurious and it feels good to rub it into my face! It smells absolutely amazing. And it rinses right off, leaving no greasy feeling (or dirt or makeup) behind! Yet my face felt soft and smooth. I will absolutely buy more once I use this up! I even washed my face an extra time today, just because I wanted to use the Cleansing Balm again!!

This has become my morning ritual for cold Chicago winters when my skin needs more moisture. While the shower heats up, I slather a quarter- sized scoop into my dry hands and apply to my dry face and neck. When I step into the shower, this balm instantly becomes a soft, emollient cleanser that smells wonderful and rinses well.. The citrus scent is a great wake-me-up and my skin feels wonderful. And the jar is so pretty on my vanity; I even dropped the lid on the tile floor and it didn't crack or break. Highly recommend!

My skin is sensitive and I can recommend this product to everyone with this type of skin! It works great and I like it so very much!

This product is a great night time ritual. Cleanses but because it is a balm it also is a super rich conditioner for my dry skin.

It's a good cleanser but requires the extra step to remove eye makeup. So, I can only use this cleanser in the mornings if any residue from nighttime skincare. I use the Soothing Oil Cleanser at night to remove makeup and will not be repurchasing this product.

I went back and forth on ordering thia product. I love Bobbi Brown products and wanted a cleanser by the brand since they stopped selling the face wash I was using. This product is wonderful. Yes it is thick when you first apply. But when I added the water and rinsed my skin felt A-Mazing! Supple and soft. And glowing! I am so glad i purchased. A must try!

I just used this for the first time. I thought it was weird to put it on dry skin. It foamed up just a little while rinsing it off. I used the face tonic after and there was nothing on the cotton ball. It cleans so well. Love the citrus smell and the way my face feels right now😁👍

I was initially surprised by the thick, sticky consistency of this cleansing balm -- but thrilled with how quickly it thinned out when warmed in the hands for application. It removed all the makeup and left my skin feeling silky & hydrated. AND I LOVE the lingering citrus scent! Perfect for the Canadian winters...

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These thick cleansing balms are lifesavers for extremely dry skin - especially in the winter. Bobbi Brown's original Extra line has been slowly eliminated or altered, which is distressing. This is one of the only amazing (and essential) products left for ultra-dry faces.