I've been using this cream for more than 20 years and it was my favorite. I bought one last February and my eyes were burning and puffy, I was even getting blisters on my eyes. I thought it was an allergy. I stop using the cream and once the "allergy" was under control I use Advanced cream again and the blisters and burning came back. I stop using the cream for months and I just bough a new one last week to give it a chance again but the burning, itching and blisters come back. It was a great cream and now is hurting customers that been using it for years.

I have been an Estée Lauder customer for many many years. I have used many of their products and loved them. However this eye gel has caused the skin around my eyes to become red, inflamed, itchy, and puffy. very disappointed with this product and I do not recommend.

First I want to say that I am an Estée customer for well over 20 years. I use many of their products on a regular basis from makeup to skincare. This is why I am so angry, because I have always trusted them. I used the advanced night repair eye cream that I received as a sample for 2 days. I am now in such pain. My eyelids are swollen, raw, red and chaffed. My eyelashes have fallen out have my eye!! I stopped using it immediately when I realized what was happening. I was so concerned that I decided to write a review. Then I get an incredible shock to see all the other reviews stating the same thing as me. How is it still being sold!!!!!! Shame on you Estee Lauder!!!

Jar that came with 2025 Christmas kit burned and blistered my skin. Tried another day and same thing happened. Threw out jar. Tried a sample packet from a different order and same red blistering occurred. Something is horrible with this product formulation.

I've been using this for a while and really like how lightweight and hydrating it feels. It absorbs quickly and makes the skin around my eyes feel smoother. However, it has caused some stinging in my eyes a few times, so I've learned not to apply it too close to the eye area. Other than that, I'm happy with it

I purchased this eye cream for the first time and it gave me a light burning sensation immediately after applying. I thought maybe my skin was just not used to it, so I tried it for a second night and again had the burning sensation. The next day my eyes felt very irritated. I came to look at reviews and saw several recent reviews complaining of a burning sensation. My eyes went back to normal after I stopped using this product. Will definitely return and hopefully they investigate what is going on!

I had terrible burns and stinging around my eyes after using. I thought I needed to see an eye doctor. I stopped using and it went away after a couple of weeks. I have NEVER had a reaction like this to any eye cream or face cream. Some fragrances or sunscreen additives sting or make my eyes water, but I have NEVER had a product burn the skin around my eyes. I experienced this with BOTH advanced Night Repair eye products! Something is wrong in these formulations that it can physically burn skin as you sleep!

This product needs examined and tested by the company for consideration of recall. I used this product 3 or 4 times and now have burns and puffiness around my eyes. I also have a burst blood vessel in the white part of my eye. I am so frustrated to read that several other people have had this same experience very recently. Something is wrong with this product and it needs handled by the company. My product came from the Holiday collection gift.

I have been a representative for Estée Lauder in the past at multiple locations, for 6+years. It is one of my favorite brands up until now. They have altered this formula, or, are distributing a bad batch KNOWINGLY. There are many people in the reviews with the same CHEMICAL BURNS on their eyes as I received from this 75$ product. Absolutely unacceptable. The way they handled this as well, just throwing me a refund and then ignoring any inquiry to their plans going forward is a disgraceful response to causing women PAIN, suffering, and a rash they have to deal with on their face for months. I received a chemical burn on my eyes from this cream that took 2 months to clear up, and that is with a prescription from a doctor. I am truly shocked that they have not addressed this or pulled the product for investigation. The Estée I used to know? That would have been their immediate response to multiple women getting PAINFUL BURNS, that do not heal for weeks going on months. I would not recommend this product, and as a past sales rep I would not recommend Estée Lauder PERIOD until they handle this professionally vs. sweeping it under the rug. DO NOT BUY. They do not care that they're burning the eyes and faces of paying customers.

This eye gel is wonderful! It feels like satin on your skin and is long lasting. A little goes a very long way! I would recommend 10 out of 10. There aren't enough good things to say about this product.