Significant audio stutter issues out of the box. Frustrating and almost useless

The customized case is beautiful. The earbuds are slick and comfortable and fit well in my ears. The sound is classic JBL. However, the noise canceling is cumbersome. I wish I could control the noise cancellation.

These cut out for about a second a lot (roughly once every 10-30 mins) and I've tried just about every tip I've found on the internet to make it stop but nothing has worked. It's very disruptive especially if you're listening to a podcast or audio book, as it cuts out long enough to miss a word or 2. I've bought cheaper earbuds that would do this maybe once or twice on every charge, but never this frequently. The case design is also terrible. There's no lid so they get extremely dusty, and if they fall out of your pocket or you drop them, the earbuds go flying. The ambient awareness works pretty well and they're also pretty comfy so that's a plus. But overall I would say the cons outweigh the pros and I'd definitely never buy these again.

I have it for already 3 days, and my impression is very nice. The bass quality, the noise cancelation, the comfort and ergonomics, very good for gym and sport.

My 3-star rating is an overall summation of what I thought of these earbuds... On the plus side, the sound quality is spot on, typical of all other JBL earbuds I've used in the past. I also loved the whole "perfect fit" shape of the speakers. Human ear canals are rarely perfectly round, and the oval shape fit my ear canal more comfortably than any earbuds I've used in the past, regardless of manufacturer. This should be a standard feature on ALL JBL wireless earbuds going forward! The earbuds' construction as well as the charging pod are also top quality, and I never had a problem charging them, although every once in a while I had to make sure I manually disconnected them from my cell phone. Unfortunately, the minus side turned out to be a significant one, but it's more a "me" problem and might not be true of other potential users. The only way these earbuds secure themselves to your ears is passively through the friction between the gel pads that cover the speakers and your ear canal. There is no way to positively lock these earbuds into your ears. My problem is that I have an oily face and ears, and given enough time these earbuds DO simply fall out of my ears when they become slippery, sometimes when I least expect it. I used these earbuds to listen to music and podcasts while I pull all-nighters overhauling a gymnasium, and (not to be too descriptive) one time when I had to use the bathroom one of the earbuds fell out of my ear and into the toilet at the exact instant I flushed it, and it was gone before I had a chance to realize what had just happened. If you have slippery ears (for whatever reason), keeping these earbuds in place will be a challenge for you, but if you don't they're a very nice economical option. As for me, in the future I have to limit my choices of earbuds to those that I can positively lock into place in my ears. If that was true of these earbuds I'd give them a 5-star review, but in my case they fall out of my ears far too easily, which defeats their purpose, so I can't bring myself to give them more than 3 stars. However, that doesn't hurt my overall view of JBL and I have no problems recommending them or buying other products from them in the future, I just happened to unfortunately stumble onto a product that doesn't work for me.

I like the sound the bass and all the controls but it keeps cutting out and idk how to fix it

Any time you touch anywhere near the buds they disconnect phone call. Tried to use the app and it is useless.

Very happy I purchased this speaker. Impressive bass and better battery life than expected.

I love these earbuds. The sound is excellent and I love the feature that lets you find them if you're not sure where they are. Plus, they're so cute!

Excellent sound for the price. Super nice comfortable fit. Great controls/customization. I am very pleased. I haven't figured out the 'touch' controls on the earbuds yet (no buttons) but I'm sure I will.