I wanted to love this. The sorbet texture is nice, it melts makeup and sunscreen easily, and it rinses fairly clean. Unfortunately, I used it once at night, and by the next day my cheeks and jawline were covered in small bumps under the skin, with some redness. The skin around my eyes also became dry and irritated. It's marketed as synthetic-fragrance-free, but it's packed with plant extracts (neem, basil, holy basil, turmeric) and a glucoside-based cleanser, which can be a problem for sensitive or reactive skin!!

Did not dissolve my makeup (I barely even wear any) and it takes forever to remove the cleanser from your face. Adds a good five minutes of struggle to your skincare routine.

I have been using this balm for a little over a month and it does okay with removing makeup but I strongly dislike the greasy film it leaves behind after rinsing. Makes me feel that I need to do multiple additional cleanses to both remove the residue from the balm then actually further clean my skin. I have dry skin so not a matter of other oiliness. Personally would not purchase again.

I bought this after hearing fantastic reviews, particularly about it not agitating the eyes when removing eye make-up. Yes, this balm removed my make-up but 1) it sure did agitate the eyes (which I have closed tight; downward swipes of the product) and 2) it leaves a visible white-ish film on the face and fingers that does not come off when rinsing with water, other with another cleanser. At first, I thought it was just something that would go away as I continued to use the product, but it continued for nearly the entire tub. I thought I was using the product incorrectly, so I watched several videos from the founder and influencers and I couldn't see the leftover film and that I was using the product correctly. I've since used a different cleansing balm and it doesn't agitate the eyes or leave a film. I don't think I'll ever re-purchase this product; it's a miss for me.

It does the opposite of cleansing. It leaves a thick, greasy residue on your skin that doesn't come off easily. Wish I had tried it within 30 days of buying so I could return it.

My eyes have been itchy and irritated for a few weeks now and I am just realizing it's from this balm. This does a poor job taking off my makeup, it doesn't emulsify at all, I have to scrub and scrub and I still have mascara on my lashes. Def leaves your skin oily as well. Also sad to see frangrance on the ingredients. I really like the serum and moisturizer but this is a no from me. Very disappointed in this product

I absolutely loved this product, I have been using it for over two years. It's gentle and does the job. I stock up on it.

Very light yet effectively removes any traces of makeup. I like to rub it in and then use a makeup removing wipe to get everything out. It's a great product!

I used to love this product for double cleansing. I would start with the cleansing balm and finish with a gentle gel cleanser and my skin loved it! tested and tried so many cleansing oils and balm and this was my absolute favorite. HOWEVER.... I HATE the formula change that occurred this year. I was my face TWICE with gel cleanser after using the new cleansing balm and it it still leaves residue. My pores have become clogged and I'm starting to break out. I'm so disappointed and annoyed to have to go back on the hunt for a new product.

Wanted to love it but I can't. I love the fermented camelia cleansing oil so thought I'd give this a try, but this one is too sticky and takes a lot longer to wash off. I end up using my cleaner twice after using the cleansing balm because I feel like it's not all the way off my skin.