Most Liked Negative Review

Great products; Very Poor Customer Service

Virtue offers great products. As an older women with thinning hair, a "thickening hair product" typically only serves to flatten the few hairs I have left on my head. Not so w/Virture. I can't say for certain if their Topical Scalp Supplement product helps to regrow my hair, it look li...ke it, but even if it's not this product does not flatten my hair, and make my hair feel as though each strand was dipped in plastic. I even recommended Virture to my niece, who is working to thicken her hair in a non-toxic manner, and she loves it. The reason I gave 3 stars and not 5 is this brand does not clearly state their return policy anywhere; Virtue Customer service is essentially, non-existent; I complained about never being able to reach a human, my VM's going unanswered for over 10 days, and my frustration over wasting MY time trying to find their return policy, (which all I ever found was, the customer has 30 days to request a return). Even more head-shakingly ridiculous is they don't provide an itemized receipt! Yes, they offer discounts, but you I never received an itemized purchase summary that stated what I actually paid for each item. I kept requesting an itemized bill since the amount I was refunded for a product, was not what I paid, and their response was akin to shutting down a "Karen" (but never a "Kraig")? I digress. In any case, buyer beware: Great products, but do not expect any decent level of customer service, at least that was my experience.